Shipping & Returns: All the Details You Need
Shipping is the first step in delivering your GenVita Labs products to your doorstep. We’ve streamlined the process so you can focus on your research, not on logistics.
- Standard Delivery – 3–5 business days within the continental U.S.
- Expedited Shipping – 1–2 business days for an additional fee.
- International – 7–14 business days, customs clearance handled by the carrier.
- Tracking – Every order receives a tracking number via email and is available in your account dashboard.
Packaging
All products arrive in tamper‑evident, recyclable packaging that protects sensitive scientific materials. We use a double‑layer bubble wrap for fragile items and a sealed, temperature‑controlled envelope for temperature‑sensitive samples.
Returns Policy
We stand behind the quality of every item. If you’re not satisfied, return it within 30 days of receipt.
- Eligibility – Products must be unopened, in original packaging, and accompanied by the receipt.
- Return Process – Click “Return” in your order history, print the prepaid label, and drop the package at the nearest carrier location.
- Refunds – Once we receive the item, a refund is processed within 5–7 business days.
- Restocking Fee – None for unopened items; a 10 % fee applies to opened, unused samples.
Frequently Asked Questions
-
Do you ship hazardous materials?
Yes, we comply with all regulatory requirements and use certified carriers. -
Can I change my shipping address after ordering?
Address changes are accepted within 24 hours of purchase; after that, please contact support. -
What if my package is delayed?
Use the tracking link; if the status is “delayed” for more than 48 hours, email support for a resolution.
Need More Help?
Our customer‑service team is available Mon–Fri, 9 AM–5 PM EST. Reach out via live chat, email, or phone, and we’ll guide you through any shipping or return concern.