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Return & Refund Policy

Effective Date: July 27, 2026

Last Updated: July 27, 2026

Thank you for shopping at GenVita Labs LLC. Due to the nature of our products as laboratory research materials, we enforce a strict Return and Refund Policy to maintain safety, quality control, and regulatory compliance.

1. General Return Policy

Due to safety regulations, quality control standards, and the specialized nature of laboratory materials, all sales are final. We do not accept returns or exchanges once an order has been shipped, as we cannot guarantee the integrity or storage conditions of returned products.

2. Damaged, Defective, or Incorrect Items

We take great care in packaging your products securely. However, if your order arrives damaged, defective, or if you received an incorrect item:

  • You must notify us within 48 hours of package delivery.

  • Please send an email to genvitalabs@gmail.com with:

    1. Your Order Number

    2. Clear photos/videos of the damaged or incorrect item(s)

    3. Photos of the outer packaging and shipping label

Once reviewed and verified, we will issue a replacement or a store credit/refund for the affected item at our discretion.

3. Order Cancellations

  • Before Shipment: Orders can only be canceled if they have not yet entered the fulfillment process. If you need to cancel an order, please email us immediately at genvitalabs@gmail.com.

  • After Shipment: Once an order has been processed and shipped, it cannot be canceled, refunded, or modified.

4. Refunds (If Applicable)

If a refund is approved by our support team (due to damaged/defective products or lost shipments):

  • Refunds will be processed back to your original method of payment within 5–7 business days.

  • Shipping fees are non-refundable unless the return/refund is a result of our error.

5. Lost or Stolen Packages

GenVita Labs LLC is not liable for packages lost or stolen after being marked as “Delivered” by the shipping carrier. Please ensure your shipping address is accurate before placing an order. If your tracking indicates delivery but you have not received it, please contact the respective carrier to open a claim.

6. Contact Us

For any questions or concerns regarding our Return & Refund Policy, please reach out to:

  • Company: GenVita Labs LLC

  • Email: genvitalabs@gmail.com

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